Our philosophy on dealing with you as our customer is quite simple: if you are not satisfied with any of our products, you can return it. Without any ifs, ands, or buts.
We want you to have a good experience with us as a customer, even if something doesn't fit or is ordered incorrectly.
However, since there are always "black sheep", we have to publish this legal text here:
Right of revocation
Consumers have a fourteen-day right of revocation. You have the right to cancel this contract within fourteen days without giving a reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of revocation, you must inform us of your decision to cancel the present contract by making a clear declaration (e.g. a letter sent by email).
With regard to compliance with the revocation period, it is sufficient if you send your notice indicating that you are exercising your right of revocation before the revocation period elapses.
Consequences of Revocation
If you cancel the present contract, we have to pay back all the payments we have received from you, including the delivery costs (excluding any additional costs resulting from you selecting a delivery type different from the most affordable standard delivery offered by us), without delay and at the very latest within 14 days starting from the day on which we receive the notice indicating your cancellation of the present contract. We shall use the same payment method you used in the original transaction to make this repayment, unless otherwise expressly agreed with yourself; under no circumstances shall you be charged fees due to this repayment. We may refuse to make the repayment until the goods have been returned to us or until you have provided proof that you have sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without delay and, in any case, within 14 days starting from the day on which you informed us of your cancellation of the present contract. The period shall be deemed to have been complied with if you send the goods before the 14-day period elapses. You shall bear the direct costs of returning the goods. You only have to pay for any loss in the goods’ value if this loss in value is due to unnecessary handling of the goods to inspect their quality, characteristics and functionality