Frequently Asked Questions (FAQ)
Can I as a company based outside of Germany, order the lawn levelling rake tax-free (intra-community delivery of goods)?
✅ Yes. When you order, the normal German VAT rate is initially charged. Please then send us your VAT identification number with your order number. The invoice will be changed accordingly, and we will immediately refund the tax to the payment method you used.
Can I order tax-free to Switzerland (or Liechtenstein)?
✅ Yes. When you order, the normal German VAT rate is initially charged. If we process the order and determine that it is a delivery to Switzerland (or Liechtenstein), the invoice will be changed accordingly, and we will immediately refund the tax to the payment method you used.
Ideally, you can also order directly in Switzerland via our partner LAWNTOOLS.CH.
Can you deliver to a country that is not listed?
✅ Yes. In addition to delivery throughout the EU, you can also have them sent to other countries. Please send us a short e-mail to firstname.lastname@example.org and we will be happy to check the shipping options.
How long does the delivery take?
✅ Your order will be dispatched by DHL on the same day (depending on the time of receipt), but no later than the next working day. So, throughout Germany, your package should be with you within a day.
I have more questions. Who can help me?
✅ Of course we are always happy to be there for you personally. You can easily reach us via Facebook Messenger, Instagram or of course directly: ☎ Office 033769 410 990 or ☎ Mobile 0156 78 591 102 (also WhatsApp).